Contact Us

We're here to help! Whether you have questions about gameplay, need technical support, or want to share feedback, our dedicated team is ready to assist you 24/7.

Get In Touch

Our customer support team is available around the clock to ensure your gaming experience is smooth and enjoyable. Choose your preferred contact method below.

Email Support

support@instantrummyapp.com

Response time: Within 24 hours

Live Chat

Available in-app 24/7

Instant support for urgent issues

Phone Support

+91 1800-XXX-XXXX (Toll Free)

Mon-Sat: 9 AM - 9 PM IST

Send Us a Message

Frequently Asked Questions

Before reaching out, you might find your answer in our FAQ section. We've compiled solutions to the most common questions our players ask.

How do I withdraw my winnings?

Withdrawals are processed within 24-48 hours. Go to Wallet > Withdraw, enter the amount (minimum ₹100), and choose your preferred method - UPI, bank transfer, or Paytm. KYC verification is required for first withdrawal.

My game disconnected mid-match. What happens?

Our system automatically saves your game state. Reconnect within 60 seconds to resume. If you can't reconnect, the game enters auto-play mode. For tournament matches, contact support immediately for assistance.

How do I verify my account?

Complete KYC by uploading a government ID (Aadhaar, PAN, or Passport) and a selfie. Verification typically takes 2-4 hours. This is required for withdrawals exceeding ₹10,000.

Is playing rummy for real money legal?

Yes, rummy is a game of skill and is legal in most Indian states. However, residents of Assam, Odisha, Telangana, Andhra Pradesh, Nagaland, and Sikkim cannot play for real money due to state laws.

How can I report a suspicious player?

Use the in-game report feature or email us at fairplay@instantrummyapp.com with the player's username and match details. Our anti-fraud team investigates all reports within 24 hours.